Returns & Exchanges Policy

Last updated: 25 January 2026

If something isn’t quite right, we’re here to help.

We accept returns and exchanges within 30 days of delivery for all products that are unused and in their original packaging.

To start a return or exchange, please contact us at:
📧 customercare@glowkor.com

Our team will guide you through the next steps.

---

Return Conditions

To be eligible for a return or exchange:

• Items must be unused and unopened

• Original packaging must be intact

• Requests must be made within 30 days of delivery

We reserve the right to refuse returns that do not meet these conditions.

---

Return Shipping

• Return shipping costs are the responsibility of the customer

• We will provide a return label via email

• The cost of return shipping will be deducted from your refund

---

Tracking & Proof of Delivery

• A valid tracking number is required for all returns

• Refunds will not be issued until the returned item has been received and inspected

This helps ensure returns are handled accurately and fairly.

---

Refunds

• Once your return is received, refunds are processed within 5–7 business days

• Depending on your bank or payment provider, funds may take up to 10 business days to appear in your account

Refunds are issued to the original payment method.

---

Exchanges

If you’re requesting an exchange, our support team will assist you in selecting the appropriate replacement and arranging shipment once the original item is received.

---

Need Help?

If you have questions about returns or exchanges at any point, please contact us at:
📧 customercare@glowkor.com

We aim to respond within 24 business hours.